Refund Policy

UTstyle Refund Policy

At UTstyle, we aim to provide an exceptional shopping experience for our customers. We understand that sometimes a product may not meet your expectations, and we want to ensure a smooth and easy process for returns and refunds when necessary. Please review our Refund Policy below for full details.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Defective or Damaged Products: Refund requests will only be accepted if the product is defective, damaged, or not as described.
  • Time Frame: You must request a refund within 14 days of receiving the product.
  • Condition: The product should be unused, in its original condition, and in its original packaging.

2. Opening Products

  • On-Delivery Product Inspection: If you are receiving your order and the delivery representative is waiting at your door, you are encouraged to open and inspect the product immediately. If the product meets your satisfaction, you can proceed to pay for it.
  • Refund Option: If you find any issues with the product during inspection (such as damage or defects), you can immediately return it to the delivery representative for a refund or exchange at no extra charge.
  • After Delivery: If the delivery representative has left and you are unable to inspect the product immediately, you have 14 days to request a refund if the product is defective, damaged, or does not meet your expectations in terms of quality.

3. Non-Refundable Items

  • Opened Products: If you open a product and it is in good condition, we cannot accept it for a refund unless it is defective or damaged.
  • Customer Damage: Products damaged by the customer will not be eligible for a refund.
  • Non-Defective Items: Refunds will only be issued for products that are defective, damaged, or do not meet the description on our website.

4. How to Request a Refund

If you wish to request a refund, please follow these steps:

  1. Contact Us: Reach out to our customer support team at lifestyleut@gmail.com or call 03126334947.
  2. Provide Information: Share your order number, reason for refund, and any relevant photos of the defective or damaged item.
  3. Return the Product: If your refund request is approved, we will guide you on returning the product and processing the refund.

5. Refund Processing

  • Inspection: Once we receive the returned product, we will inspect it to ensure it meets the refund criteria.
  • Refund Issuance: If the product is eligible, we will process a full refund to the original payment method.
  • Refund Timeline: Refunds will be processed within 7-10 business days after receiving the returned item.
  • Shipping Fees: Shipping fees are non-refundable.

6. Return Shipping Fees

  • Return Shipping Costs: If the product is defective, damaged, or not as described, we will cover the return shipping costs. However, if you simply change your mind, you will be responsible for the return shipping.
  • We recommend using a trackable shipping service to return your items to ensure they reach us securely.

7. Exchanges

If you’d like to exchange a product instead of receiving a refund, we ask that you:

  1. Follow the Refund Process: Initiate the refund for the item you want to exchange.
  2. Place a New Order: After the return is processed, you can place a new order for the product you want to exchange.

8. Defective or Damaged Items

If you receive a product that is defective or damaged, we apologize for the inconvenience and offer a full refund or exchange. Please take the following steps:

  1. Notify Us Immediately: Contact us within 48 hours of receiving the product.
  2. Provide Proof: Send us photos or videos showing the defect or damage.
  3. No Extra Charge: We will arrange for the return and cover the shipping costs for defective products.

9. Important Notes

  • Product Fulfillment: We strive to provide accurate product descriptions and fulfill your order with care. If a product is in line with the quality described on our website, we encourage you to proceed with the purchase.
  • Our Request: Please only return a product if it is genuinely defective or does not meet your expectations. This helps us maintain a positive shopping experience for all customers.

10. Contact Us

For any questions or concerns regarding our refund policy, feel free to contact our customer support team:

Thank you for shopping with UTstyle! We appreciate your business and are committed to providing an excellent customer experience.

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